Last Updated: 4 October 2025
This Privacy and Cookie Policy explains how S-Mouzo Consulting Ltd (trading as Voozo) collects, uses, and protects your personal data when you use our website and services.
1. Data Controller
S-Mouzo Consulting Ltd (trading as Voozo)
Registered in England & Wales
Company No: 10645346
VAT: GB263962967
Registered office: Innspired Accountancy South Place, Beetwell Street, Chesterfield, England, S40 1SZ
Email: info@voozo.ai
2. What Data We Collect
Information You Provide
- Contact Forms: Name, email address, phone number (optional), company name, message content
- Automation Scorecard: Business workflows, software tools, team size, estimated time spent on tasks
- Booking Requests: Name, email, preferred appointment times
Information Collected Automatically
- Website Analytics: Page views, referral sources, country/region (anonymized via Plausible Analytics)
- Technical Data: Browser type, device type, IP address (not stored, used only for analytics)
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: To provide automation services you've requested or are enquiring about
- Legitimate Interest: To improve our services, respond to enquiries, and provide relevant content
- Consent: For marketing communications (you can opt out at any time)
4. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide customer support
- Deliver automation assessments (Automation MOT) and implementation services
- Generate AI-powered automation recommendations via our scorecard tool
- Send service updates and marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
5. Third-Party Services
We use the following third-party services that may process your data:
Analytics
Plausible Analytics (privacy-friendly, cookieless analytics)
Location: EU-hosted
Data: Aggregated page views, referrers, country/region (no personal identifiers)
Privacy Policy: plausible.io/privacy
Infrastructure & Security
Cloudflare (hosting, CDN, DDoS protection)
Location: Global network with EU data centers
Data: IP addresses (for security only, not stored long-term)
Privacy Policy: cloudflare.com/privacypolicy
AI Processing
Google Gemini AI (automation scorecard analysis)
Location: Google Cloud (EU/US regions)
Data: Workflow descriptions, business context (anonymized, not used for training)
Privacy Policy: policies.google.com/privacy
Images
Pexels (stock photography)
Location: Canva Inc. (global)
Data: None (images served from our infrastructure)
Privacy Policy: pexels.com/privacy-policy
Advertising & Marketing
Google Tag Manager & Google Ads (conversion tracking)
Location: Google (global)
Data: User interactions, conversion events, advertising performance (only with your consent)
Cookies: _gcl_*, _gac_*, _ga, _gid (duration: up to 90 days)
Privacy Policy: policies.google.com/privacy
We use Google Tag Manager to manage tracking tags and Google Ads to measure the effectiveness of our advertising campaigns. These services only activate when you give explicit consent via our cookie banner. You can opt out at any time using the "Cookie Settings" link in the footer.
Opt-out: You can also opt out of personalized advertising by visiting Google Ad Settings.
6. Cookies
We use cookies only with your explicit consent. You control which cookies to accept via our cookie consent banner.
Necessary Cookies
Always Active. Essential for the website to function properly. These include:
- Cookie consent preferences (stored in browser localStorage)
- Security cookies (Cloudflare DDoS protection)
Analytics Cookies
Requires consent. We use Plausible Analytics, which is cookieless and privacy-friendly. No personal data is collected or stored.
Marketing Cookies
Requires consent. Used to track conversions from Google Ads campaigns:
- _gcl_* - Google Click Identifier (90 days)
- _gac_* - Google Analytics Campaign (90 days)
- _ga - Google Analytics (2 years)
- _gid - Google Analytics (24 hours)
These cookies help us understand which ads brought you to our site and measure campaign effectiveness. They are only set if you accept marketing cookies via our consent banner.
Managing Cookies
You can change your cookie preferences at any time using the "Cookie Settings" link in the footer. You can also delete cookies via your browser settings.
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restriction: Request limitation of processing in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Unsubscribe from marketing at any time
To exercise any of these rights, contact us at info@voozo.ai. We will respond within 30 days.
8. Data Retention
- Contact Form Enquiries: 2 years from last contact
- Client Project Data: 6 years (UK tax/accounting requirements)
- Marketing Consent: Until you withdraw consent or 3 years of inactivity
- Analytics Data: 12 months (aggregated, anonymous)
9. Data Security
We implement appropriate technical and organizational measures to protect your data:
- HTTPS encryption for all data in transit
- Encrypted databases (Cloudflare D1)
- Access controls and audit logs
- Regular security reviews and updates
10. International Transfers
Your data may be processed in countries outside the UK (e.g., EU, USA) by our third-party providers. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- EU-US Data Privacy Framework compliance (where applicable)
- GDPR-compliant data processing agreements
11. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email to registered users or prominently on our website.
13. Complaints
If you believe we have not handled your data properly, you have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
14. Contact Us
For any privacy-related questions or to exercise your data rights, contact us at:
Email: info@voozo.ai
Legal Entity: S-Mouzo Consulting Ltd
Address: [Registered office to be inserted]