Last Updated: 4 October 2025
These Terms of Service ("Terms") govern your use of services provided by S-Mouzo Consulting Ltd (trading as Voozo). By engaging our services, you agree to these Terms.
1. Definitions
- "Services" means automation consulting, implementation, migration, and support services
- "Client" means the individual or organization purchasing Services
- "Agreement" means these Terms plus any signed Statement of Work (SOW) or project proposal
- "Deliverables" means automation workflows, documentation, and implementations as specified in the SOW
2. Nature of Services
Our Services are bespoke and customized to each Client's specific business requirements. Each project involves:
- Custom workflow analysis and mapping
- Tailored automation design and development
- Client-specific integrations and configurations
- Personalized training and documentation
3. Cancellation & Cooling-Off Period
Important: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of contract formation.
However, by agreeing to these Terms and commencing work, you expressly request that we begin providing Services immediately and acknowledge that:
- Our Services are bespoke and customized to your requirements
- You waive your right to cancel once Services have been delivered in full
- If work has commenced, any cancellation fees will reflect work completed to date
4. Service Offerings
Automation MOT (£349)
- 2-4 hour workflow mapping session
- Top 3 automation opportunities report
- ROI projections and implementation roadmap
- 90-day action plan
Implementation Sprint (from £900)
- Build 1-3 automations in 2-week sprint
- Testing and deployment
- Documentation and handover
- 2 weeks of monitoring and fixes
Zapier to n8n Migration (from £900)
- Complete audit of existing workflows
- Rebuild in n8n with enhanced error handling
- Parallel testing and cutover
- 2 weeks of monitoring and support
Growth Retainer (from £750/month)
- 10 hours/month automation support
- Priority response times
- Monthly optimization reviews
- Ongoing monitoring and maintenance
5. Payment Terms
Fixed-Price Projects
- Automation MOT: 100% payment upfront
- Implementation/Migration: 50% deposit, 50% on completion
Retainers
- Billed monthly in advance
- 30-day notice period for cancellation
- Unused hours do not roll over
Payment Methods
We accept bank transfer (preferred), credit/debit card, or invoice payment (net 14 days for established clients).
Late Payment
Late payments may incur interest at 8% above Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
6. ROI Guarantee
We guarantee 2-4x ROI on implementation projects (excluding Automation MOT) based on:
- Time saved (valued at Client's hourly operational cost)
- SaaS spend reduction (measurable cost savings)
- Error reduction (quantifiable impact)
Guarantee Terms:
- ROI measured over 6 months post-implementation
- If targets not met, we provide additional optimization at no extra fee
- Client must use automations as designed and maintain underlying systems
- Changes to business processes or integrations may affect ROI
7. Client Responsibilities
The Client agrees to:
- Provide timely access to systems, data, and personnel
- Respond to information requests within 3 business days
- Ensure API access and credentials are valid and maintained
- Review and approve deliverables within agreed timeframes
- Maintain licenses for third-party tools (Xero, n8n, etc.)
8. Intellectual Property
Client Ownership
Upon full payment, the Client owns all custom automation workflows, code, and documentation created specifically for their project.
Our Retained Rights
We retain rights to:
- Reusable code templates, libraries, and frameworks
- Methodologies, processes, and know-how
- Anonymized case studies and project examples (with Client consent)
9. Confidentiality
Both parties agree to:
- Keep confidential information secure
- Not disclose sensitive business data to third parties
- Use confidential information only for the purposes of the Agreement
- Return or destroy confidential information upon request or project completion
10. Limitation of Liability
Our Liability
Our total liability under this Agreement is limited to the fees paid for the specific Services in question.
Exclusions
We are not liable for:
- Loss of profits, revenue, or business opportunities
- Data loss caused by Client systems or third-party failures
- Downtime of third-party APIs or services (Xero, Google, etc.)
- Errors arising from Client-provided data or specifications
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded under UK law
11. Warranties
We warrant that:
- Services will be performed with reasonable skill and care
- Deliverables will substantially conform to agreed specifications
- We have the right to provide the Services
Except as expressly stated, all warranties (express or implied) are excluded to the fullest extent permitted by law.
12. Support & Maintenance
Included Support
- Implementation projects: 2 weeks of bug fixes and monitoring post-delivery
- Retainers: Ongoing support within allocated monthly hours
Out-of-Scope Support
Changes to business processes, new integrations, or enhancements beyond original scope are chargeable at £75/hour or via a new SOW.
13. Termination
By Client
- Fixed projects: 7 days' written notice (fees for work completed apply)
- Retainers: 30 days' written notice
By Voozo
We may terminate immediately if:
- Payment is overdue by more than 14 days
- Client breaches these Terms
- Client becomes insolvent or enters administration
14. Data Protection
We process personal data in accordance with our Privacy Policy and UK GDPR. Where we process data on your behalf, we act as a Data Processor and will comply with your lawful instructions.
15. Force Majeure
Neither party is liable for delays caused by events beyond reasonable control (e.g., pandemics, natural disasters, government restrictions, third-party service outages).
16. Changes to Terms
We may update these Terms from time to time. Existing projects continue under the Terms in effect when agreed. New projects are subject to the current Terms.
17. Dispute Resolution
Informal Resolution
We encourage informal resolution first. Contact us at info@voozo.ai to discuss any concerns.
Mediation
If informal resolution fails, both parties agree to attempt mediation before legal proceedings.
Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
18. General Provisions
Entire Agreement
These Terms, together with any signed SOW, constitute the entire agreement between parties.
Severability
If any provision is found invalid, the remaining Terms remain in effect.
Assignment
Client may not assign this Agreement without our written consent. We may assign to affiliated companies.
Waiver
Failure to enforce any provision does not constitute a waiver of that provision.
19. Contact Information
S-Mouzo Consulting Ltd (trading as Voozo)
Registered in England & Wales
Company No: 10645346
VAT No: GB263962967
Registered Office: Innspired Accountancy South Place, Beetwell Street, Chesterfield, England, S40 1SZ
Email: info@voozo.ai
Note: These Terms are designed to be fair and transparent. If you have questions or need clarification, please contact us at info@voozo.ai before engaging our services.